UK-EU EXPANSION. SIMPLIFIED.
Customs clearance and shipping services with Amazon
With the AVASK and Amazon small parcel and pallet solutions, you can ship inventory seamlessly across the UK/EU customs border, and reach millions of customers through the Amazon FBA network.
Make 5+ shipments to qualify for our Advantage Loyalty programme!*


Expand into the UK or EU
Amazon Transport Services (ATS) or logistics partner UPS provide the transport – AVASK handles the customs clearances.
Benefit from:
- Free account setup (one time)
- Local FBA fulfilment fees
- Eligibility for Prime badge
- Fastest shipping times to customers
- Free brokerage (first shipment)
- Indirect representation and brokerage services
Learn more about the Amazon-AVASK customs and shipping service
Advantage Loyalty programme: ship more, save more
Frequent shippers can enjoy increasing benefits based on shipping volume:
5+ shipments = 10% off AVASK customs brokerage fees for all shipments*; automatic enrolment on the programme
10+ shipments = 10% off fees, plus priority customer support and exclusive promotions
*Valid until 31 December 2025. T&Cs apply.
Advantage Loyalty programme benefits
- Faster shipping to UK customers: reach your UK customers quicker by storing inventory in a secondary EU region
- Prime Badge eligibility: become eligible for the coveted Prime badge and attract more Prime members
- Local fulfilment fees: access lower FBA fees for your stored inventory
You’ll be automatically enrolled when you’ve made the minimum 5 C2S2 shipments through AVASK.

Bundles
Expanding from the UK to the EU?
- FREE account setup
- Shipping to Germany and France
- €200/year for indirect representation
- €60/shipment (first shipment FREE)
- Enrol on expansion packages – expand more, save more on customs, VAT and EPR packages

See our UK-EU shipping solutions:

ATS-AVASK parcels and pallets
- Domestic transportation: pay for shipments to an Amazon sort centre in the UK using only non-partnered carrier DHL/DPD. International: FREE ATS
- Max amount/shipment: Unlimited
- Inbound time: 4-8 business days

ATS-AVASK parcels
- Domestic and international transportation: Collection from the domestic warehouse, delivery directly to cross-border FBA fulfilment centre. Negotiated fees: UPS
- Max amount/shipment: 200 parcels
- Inbound time: 6-11 business days

ATS-AVASK pallets
- Domestic and international transportation: Collection from the domestic warehouse, delivery directly to cross-border FBA fulfilment centre. Negotiated fees*: UPS
- Max amount/shipment: 30 pallets
- Inbound time: 8-12 business days
Expanding into the UK?
- FREE account setup
- €200/year for indirect representation
- €60/shipment (first shipment FREE) with our solutions for shipping
- Enrol on expansion packages – expand more, save more on customs and VAT packages

See our EU-UK shipping solutions:
Shipping from Germany
- Domestic: Collection from domestic warehouse, delivery direct to cross-border FBA fulfilment centre. Negotiated fees: UPS
- Max amount/shipment: Unlimited
- Inbound time: 4-8 business days

Shipping from Germany, France, Italy, Spain
- Domestic: Collection from the domestic warehouse, delivery direct to cross-border FBA fulfilment centre. Negotiated fees: UPS
- Max amount/shipment: 200 parcels
- Inbound time: 6-11 business days
Customs clearance webinars and news
Upcoming webinars
Language | Subject | Date and time | Register |
---|---|---|---|
English | Shipping Smarter: Discover How to Streamline and Save on Your Amazon Shipments | Tuesday 28 January 2025, 1:00 PM BST | Register |
Español | Envíos más eficientes: Descubra cómo agilizar y ahorrar en sus envíos de Amazon | Miércoles 29 de enero 2025, 14:00 CET | Regístrese |
Deutsch | Clever versenden: Jetzt Amazon-Versand optimieren und dabei Geld sparen | Donnerstag, 30. Januar 2025, 11 Uhr CET | Registrieren |
Watch past webinars:
Language | Subject | Date | Register |
---|---|---|---|
English | Year in Review: Maximise Your Amazon 2025 Success with Our Customs and Shipping Services | Wednesday 11 December 2024 | Watch now |
Amazon Shipping and Customs: What’s New for You? | Wednesday 6 November 2024 | Watch now | |
Deutsch | Maximieren Sie Ihren Amazon-Erfolg mit unseren Zoll- und Versanddiensten | Dienstag,10. Dezember 2024 | Jetzt ansehen |
Amazon Versand und Zoll: Was gibt es Neues für Sie? | Dienstag, 5. November 2024 | Jetzt ansehen | |
Español | Maximiza tu éxito en Amazon EN 2025 con nuestros servicios de aduanas y envíos | Martes 17 de diciembre 2024 | Ver ahora |
Italiano | Massimizza il Tuo Successo su Amazon con i Nostri Servizi Doganali e di Spedizione | Mercoledì 18 dicembre 2024 | Guardare ora |
Français | Maximisez votre 2025 succès sur Amazon grâce à nos services de douane et d’expédition | Jeudi 19 décembre 2024 | Regarder maintenant |
Latest customs news and blogs
Amazon shipping and customs: the top new changes for sellers
See what’s new for all sellers based in the EU and UK.
Amazon and AVASK shipping and customs: see the new and improved booking system
Our new shipping booking system will enhance efficiency and speed up the process for our clients.
Expanding into the UK or Europe? Here’s how to ship and store across the customs border
Seamlessly expand your business into the UK and EU with the AVASK and Amazon small parcel and pallet solutions
As a seller, I need to know more about…
Payment
What are import duties, why do I need to pay them and how much are they?
- the type of goods
- their value
- their origin
Will I have to pay import VAT when sending products to France?
Import VAT is deferred when importing into France by default if you are filing French VAT.n
Will I have to pay import VAT when sending products to the UK?
Import VAT can be deferred to your quarterly VAT filings when importing into the UK.
You must ensure that you tell AVASK that you would like to utilise Postponed VAT Accounting (PvA) and that your VAT agent in the UK files correctly.g
How do I make payment for any import VAT/duties incurred with my booking?
Use the “Pay Now” link located at the bottom of the invoice.
I think I've overpaid import duty/VAT – what should I do?
Email pcpshipments@avaskgroup.com attaching your import entry and commercial invoice, and add an explanation for why you believe you have paid more import duties than you should have.
How do I get an invoice for our brokerage fee?
You can download this from the AVASK portal. Select the ‘My Bookings’ tab to download individual invoices.
How do I get invoices for any import VAT/duties which are owed?
These will automatically be sent to you. If you’re missing any, send the FBA reference to pcppromo@avaskgroup.com.
Will I have to pay import VAT when sending products to Germany?
AVASK utilise Limited Fiscal Representation (LFR) when sending goods from the UK to Germany. The goods are cleared via Netherlands, so import VAT doesn’t need to be paid. You will need to log an acquisition on your German VAT filings, which AVASK will guide you on.
What is LFR?
Limited Fiscal Representation (LFR) is a system used in the EU to make it easier for businesses to handle VAT when importing goods.
- Importing goods: Normally, when you import goods into an EU country, you have to pay VAT upfront.
- Using LFR: With LFR, you can bring goods into one EU country and sell them in another without paying VAT immediately.
- Appointing a representative: You appoint a fiscal representative (such as AVASK) in the country where you import the goods. This representative handles the VAT paperwork.
- Deferring VAT: Instead of paying VAT when the goods enter the EU, you pay it when the goods are sold in the destination country.
What are import anti-dumping duties, and why do I have to pay them?
Import anti-dumping duties are specific import duties that are levied on goods that are being sold in the importing country at prices lower than the normal value of similar goods in the exporting country.
The aim of these duties is to protect domestic industries from unfair competition caused by the dumping of foreign goods at artificially low prices.
I believe I have underpaid import duty/VAT – what should I do?
Email pcpshipments@avaskgroup.com attaching your import entry and commercial invoice and add and explanation for why you believe you have paid less import duties than you should have.
What is the per shipment fee?
The customs brokerage fee is:
- €60 for a shipment inclusive of 3 HS codes
- €5 per code for additional HS codes
What is the annual fee?
The charge for indirect representation is €200 per year.
Onboarding
How do I reset my password to the AVASK portal?
Visit https://clientportal.avaskgroup.com/ and follow the steps to reset your password.
How do I link the AVASK portal with Seller Central via API?
Follow the video guide: https://www.youtube.com/watch?v=KdPwsPulJVo
How do I complete the onboarding form?
Email pcppromo@avaskgroup.com.
What documents are accepted for ‘Proof of address’?
- Company bank statement
- Company utility bill
What's the difference between small parcels and pallets?
Pallets are typically larger and can take a larger weight than small parcels.
Amazon’s current requirements for the maximum dimensions for small parcels are 63.5 x 63.5 x 63.5cms, with 23kgs max weight.
How do I de-register?
Complete this form to de-register from our cross-border solutions: https://avaskgroup.qualtrics.com/jfe/form/SV_8jjy8mAE6cc9pCS
What's the transit time for my shipment?
- the size and content of the parcel
- the chosen carrier
- the origin and destination locations within eachh country
- public holidays
- circumstances that are beyond C2S2’s control, such as adverse weather conditions
I'm an offline seller. How do I approve the commercial invoice?
Why does my commercial invoice contain fewer items than I booked? (split shipments)
It was caused by shipment splits. Shipment splits are an expected behaviour of FBA Inbounding. It’s optimal to fulfil the prime promise for customers to have products in multiple fulfilment centres. If the shipment is split, the commercial invoice will be split, too.
I am receiving errors when trying to upload my packing list – how can I proceed?
UPS have returned my shipment. What do I need to correct to prevent this happening next time?
What is the declared price work sheet?
Can I send shipments on different routes?
The routes listed here are accepted on the AVASK programme:
How do I get a new e-mail login for the AVASK portal?
Email pcppromo@avaskgroup.com with the email address and full name.
What documents are accepted for ‘Director’s ID’?
- Passport
- Driving license
Why do you need me to sign POA documents?
AVASK require POA documents to allow us to complete customs declarations on your behalf.
Do I require EORI numbers for the UK and EU?
Yes, you require UK and EU EORI numbers to import/export into the UK.
Read more about how long it takes to get EORI numbers in the UK and EU.
Can I switch programmes from ATS to UPS, or vice versa?
The commodity code I have entered is not supported; how can I proceed?
Amazon are requesting the IEN (Import Entry Number) for my recent shipment – where can I find this information?
- “Movement Reference Numbers” (replace the Entry Reference Number previously provided in the CHIEF system) (see “What do Movement Reference Numbers (MRNs) look like?” in Amazon Help page)
- S10 (see “What IEN format is used for goods shipped via the Universal Postal Union (UPU)?” Amazon Help page)
Where do find my UPS tracking number for my shipment to LCY8 (ATS)?
- For UPS SPD:
You can track your shipment through the Send to Amazon workflow.
- For UPS UCS:
You can track your shipment through the UPS SCS tracking system. (Enter your Fulfilment by Amazon number in This value). Queries can be raised by creating a customer service ticket through the UPS portal.
How can I track my shipment?
My shipment has been received in my domestic inventory incorrectly – how can I correct this?
UPS have advised that they're waiting for approval from AVASK before they can proceed with collecting my pallet shipments, Why is this? (UPS Pallets)
Eligibility
Can I send shipments to non-Amazon FBA centres?
This is unavailable on this programme, but AVASK can support you with this – reach out to customs@avaskgroup.com.
Which products cannot be sent on the AVASK and Amazon programmes?
Can I send inventory from my UK FBA to EU FBA?
No, the inventory must be sent from your 3PL/warehouse.
If you want to send from Amazon FBA, you need to first make a removal order.
Shipping
Are these solutions suitable for B2C shipments?
No, they’re only for moving inventory. Solutions will differ based on your inventory location.
How long does approval take once my booking has been placed on Seller Central?
What UPS account details should I be using? (UPS)
- Click ‘Send to Amazon workflow’ in step 2.
- After selecting shipping carrier as UPS (Amazon partnered carrier box), you can ‘select account’ and set up a new account by clicking ‘Create New Account’.
- Input the following detail based on which arc you are shipping: