Client Journey

Your Journey Starts Now

We place you, the client at the centre of everything we do. With an account manager to guide you through every step of the journey we ensure you get the support you and your business deserve.

Start your journey

Your client experience is our top priority and satisfaction from our services comes above all else. As you embark on your journey with us, we’re here to guide you through every step, ensuring a seamless experience tailored to your needs. Below, we outline the key stages of your client journey with us, from discovery all the way through to ongoing support.

6 steps to get you selling

Your journey with AVASK

Discovery:

This is where it all begins. During the discovery phase, you’ll be briefed on our services, solutions, and how they align with your goals. Whether you’re seeking innovative solutions or expert consultancy, this phase lays the foundation for a successful partnership.

Onboarding:

Once you’ve decided to join us, our onboarding process kicks in. You will work closely with your account manager to outline your requirements and how we can best assist you. Your account manager will discuss all possible solutions with you and help consult on any compliance related issues you may have. There is no limit or charge when consulting your account manager, they are there to help you with whatever issues you are facing.

Registration:

Registration paperwork icon Registration: Now you have decided what services you require you will be passed to our registration team, they will be responsible for getting your VAT, EPR or EORI numbers set up. They will work with you to get all of your documents submitted to the relevant government authorities ensuring you can start selling ASAP. Our registration team will keep you up to date with any updates or requirements for you case as it goes through the process of registration.

Activation:

Once we have received confirmation from the relevant government authority that your registration is complete we will be in touch regarding activation on our client portal and your next steps. This phase marks the beginning of your active engagement with our platform, you will be able to stay up to date with your ongoing compliance and filing whilst also enabling you to leverage our tools and resources to drive your success.

Ongoing Compliance:

Ongoing compliance is key to ensure smooth running of you business. Throughout your journey with us, we provide ongoing support to ensure you remain compliant with relevant regulations, offering updates, guidance, and resources to navigate any changes seamlessly, this is all part of our unlimited consultancy package.

Customer Care & Consultancy:

Our commitment to your success extends beyond providing services; we offer dedicated customer care and consultancy to address any queries, concerns, or challenges you may encounter. Our team of experts is here to provide personalized assistance, strategic insights, and proactive support to help you achieve your objectives.

Discovery:

This is where it all begins. During the discovery phase, you’ll be briefed on our services, solutions, and how they align with your goals. Whether you’re seeking innovative solutions or expert consultancy, this phase lays the foundation for a successful partnership.

Onboarding:

Once you’ve decided to join us, our onboarding process kicks in. You will work closely with your account manager to outline your requirements and how we can best assist you. Your account manager will discuss all possible solutions with you and help consult on any compliance related issues you may have. There is no limit or charge when consulting your account manager, they are there to help you with whatever issues you are facing.

Registration:

Registration paperwork icon Registration: Now you have decided what services you require you will be passed to our registration team, they will be responsible for getting your VAT, EPR or EORI numbers set up. They will work with you to get all of your documents submitted to the relevant government authorities ensuring you can start selling ASAP. Our registration team will keep you up to date with any updates or requirements for you case as it goes through the process of registration.

Activation:

Once we have received confirmation from the relevant government authority that your registration is complete we will be in touch regarding activation on our client portal and your next steps. This phase marks the beginning of your active engagement with our platform, you will be able to stay up to date with your ongoing compliance and filing whilst also enabling you to leverage our tools and resources to drive your success.

Ongoing Compliance:

Ongoing compliance is key to ensure smooth running of you business. Throughout your journey with us, we provide ongoing support to ensure you remain compliant with relevant regulations, offering updates, guidance, and resources to navigate any changes seamlessly, this is all part of our unlimited consultancy package.

Customer Care & Consultancy:

Our commitment to your success extends beyond providing services; we offer dedicated customer care and consultancy to address any queries, concerns, or challenges you may encounter. Our team of experts is here to provide personalized assistance, strategic insights, and proactive support to help you achieve your objectives.